# Frequent Admin Issues in Box

This list is a work in progress. If you have dealt with any admin issues in Box, please feel free to add your item in a Change request. 

<details>

<summary>Can't upload or download files</summary>

Because Box quotas are based on both upload and download transfers in a month, it's possible for users to use their quota without realizing it.&#x20;

In these cases, affected users could get a warning or have their bandwidth cut. If this happens often, speak to a Box representative about increasing the limitation.&#x20;

</details>

<details>

<summary>Unauthorized users have access to files</summary>

Since Unmanaged Users are unlicensed and not controlled or monitored by organizational security policies, it's possible for them to have access to files they shouldn't have.&#x20;

Box recommends deleting these users or converting them to Managed Users if they will need to collaborate with your organization to avoid compliance and access issues.&#x20;

For more information on how to update Unmanaged Users, see [About Unmanaged Users](https://support.box.com/hc/en-us/articles/32138574148499-About-Unmanaged-Users).&#x20;

&#x20;

</details>

<details>

<summary>Unexepected access costs</summary>

Box offers unlimited storage, but costs can fall outside of standard platform fees depending on how files are accessed, such as through the Core APIs, which cost per month for 1000 API calls and are billed annually.&#x20;

Some customers also note receiving unexpected charges during the trial period on the credit card used during the trial when using large amounts of storage.&#x20;

</details>


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